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CANCELLATION & REFUND POLICY

‘The Royal Hermitage’ being boutique hotel, every reservation is personally prepared and curated to ensure a memorable stay for each guest. As we are a small property with limited inventory, every confirmed booking represents a significant commitment of our resources.

STANDARD CANCELLATION POLICY

  • All bookings are subject to the cancellation and modification terms confirmed at the time of reservation.
  • Reservations made under non-refundable, advance purchase, or special offer rates require full prepayment and are not eligible for refund, amendment, or date change.
  • In the event of a same-day cancellation, early departure, or no-show, the full amount for the stay will be retained as per the confirmed booking.
  • Cancellation made 14 days prior to the date of arrival – No cancellation charges.
  • Cancellation made 0 days to 14 days before the date of arrival or No Show – 100% of total booking cost will be charged.
  • 100% cancellation charges will be applicable and no amendment is allowed for the reservations made on Advance Purchase Rate, Website Packages or Best Available Rate with a Promocode discount.

PEAK PERIOD / SEASON POLICY

  • The reservation stands non refundable and non amendable during high-demand periods and festivals such as Holi, Diwali, Christmas / New Year period (Blackout dates – 23th December to 02nd January) and long weekends. any change or cancellation after confirmation will result in forfeiture of the entire stay amount, as last-minute vacancies cannot be resold.

MEDICAL OR UNFORESEEN CIRCUMSTANCES

  • While we deeply empathize with unforeseen situations such as illness or travel disruption, these remain outside the hotel’s control. Guests are strongly advised to obtain travel insurance to cover such contingencies.
  • At the management’s discretion, and only in exceptional cases, a limited credit note may be extended as a one-time goodwill gesture, valid for a future stay within the next twelve months.
  • We remain committed to fairness and transparency in all our dealings, ensuring that our policies protect both our valued guests and the integrity of our operations.

REFUND POLICY

  • Refunds will be transferred with minimum 15 business days time period. Cash Refunds once initiated, may usually take around 5-7 business days. Mode of refund would be the same through which the payment was made and would be transferred to the same account. Bank charges would be applicable in case of any refund.
We remain committed to fairness and transparency in all our dealings, ensuring that our policies protect both our valued guests and the integrity of our operations.